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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Crabtree

May 11, 2023

5  out of  5 rating by Jessica Crabtree
"Super responsive, got our info transfer started immediately, and a new car added in record time. So happy we made the switch to Jen's office!"
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Olin Machen

March 3, 2023

5  out of  5 rating by Olin Machen
"Easy peasy to deal with. Deal in confidence."
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Lyndsey East

November 21, 2022

1  out of  5 rating by Lyndsey East
"Canceled my husband’s policy after hearing several stories as to why they did it. We are owed a refund through them and it’s been months and we still haven’t received it. All we hear is we’ll look into it."
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Vena Macbeth

September 29, 2022

5  out of  5 rating by Vena Macbeth
"Prompt and efficient best of all saved over $200 and better coverage."
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Tim Poley

June 20, 2022

5  out of  5 rating by Tim Poley
"Amy Skates has been a huge asset for me over the years and gives me comfort and peace of mind that my insurance needs are covered. I have never had a question she cannot answer and she works diligently to get me what I need with a quick turnaround time. Mrs. Skates has went above and beyond for me and my family too many times for me to count. You will not be disappointed with Amy Skates!"
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Jennifer Dowell

June 17, 2022

5  out of  5 rating by Jennifer Dowell
"Jen and her team are outstanding! They called us to tell us we were eligible for a multi line discount without us having to ask. Since moving to Idaho we have had nothing but problems transferring our insurance to another agent. Sure makes you appreciate when you have a team that makes everything a breeze! Great rates and they will take care of you!"
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Ashlie Winter

May 20, 2022

5  out of  5 rating by Ashlie Winter
"Allyx is literally the best! She set my business up with insurance as well as my whole family with life insurance policies! Her kindness and attention to detail are unmatched. She is a wonderful part of our community and a pleasure to work with. You will not go wrong with being your business to her."
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Brittany Blakesley

May 19, 2022

5  out of  5 rating by Brittany Blakesley
"Jessica Ondler, insurance representative is AMAZING. I was in the office and needed assistance right away. Apparently everyone who could sell insurance was gone. I called her, and it was her day off. She rushed to the office and helped me. Not only did she come in on her day off, she was efficient and positive! I appreciated all she did for me!"
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Kaity French

May 19, 2022

5  out of  5 rating by Kaity French
"Such friendly and quick service. Got me covered with what I needed at great prices, would recommend to anyone!"
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Brandi Shepard

April 25, 2022

5  out of  5 rating by Brandi Shepard
"We hit the jackpot with our State Farm Agent, Amy Skates. She is intelligent, savvy, and fantastic. It is important to me that I am able to contact a real person and have them answer questions or take care of an issue. She always demonstrates outstanding customer service and I have not had one second of stress when it comes to insurance in years. Thanks Amy!!"
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Alecia Kozisek

April 13, 2022

5  out of  5 rating by Alecia Kozisek
"Jen and her amazing staff will take care of any insurance need, claim or question you have! Top notch team representing a great company."
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Lauren Viles

April 13, 2022

5  out of  5 rating by Lauren Viles
"Jen and her team at State Farm are awesome! We had a not so good experience with another insurance company, and after consulting with Jen on our situation, we knew we needed to switch. After joining State Farm, we knew we were in the right place with our home and auto insurance. Not only were we saving money, but Jen and her team truly had our best interest in mind. If you want a company you can trust, go visit with them today and see if it's the right fit for you!"
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April 12, 2022

5  out of  5 rating by JENNY STEWART
"Great office to work with. Friendly knowledgeable staff!"
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Lawrence King

April 11, 2022

5  out of  5 rating by Lawrence King
"Amy Skates is a great rep to work with. State Farm has also met and exceeded my expectations/needs."
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Staci Kondelis

April 11, 2022

5  out of  5 rating by Staci Kondelis
"Have been so happy since we switched over to State Farm! Great service and extremely competitive prices!!"
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J Dub-a-ya

December 16, 2021

5  out of  5 rating by J Dub-a-ya
"Immediate response within the day... Incredible. This is why I've been with State Farm for 30 years even moving across the country."
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Thomas Edwards

August 27, 2021

3  out of  5 rating by Thomas Edwards
"Dealt with a smart alek. (Millenial....or worse). Don't appreciate that. My experience today was poor. But, in the aggregate, over the last couple of years, this agency has been fine. They have provided the insurance I need it in an efficient manner. And all of my dealings with them, except for today, have been just fine."
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Ashley Coleman

April 2, 2021

4  out of  5 rating by Ashley Coleman
"Easy to get my insurance taken care of"
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cody iron works

February 12, 2020

1  out of  5 rating by cody iron works
"33 years with state farm and 9 years with this agent and over night the insurance on a 20 year old truck triples, this "agent " could courtesy call me when my insurance was due but a call to let me know or help when my premium goes up 300% was too much to ask. Also couldn't or wouldn't help me with my business insurance or renters insurance, I am currently using wyoming financial insurance company."
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Heather R

October 6, 2019

4  out of  5 rating by Heather R
"Caring staff, very friendly"
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Erica Coloma

August 19, 2019

5  out of  5 rating by Erica Coloma
"Karen transferred my coverage from California to Wyoming. Everything was so easy and painless. Karen was very nice."
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Robin Wheeler

February 1, 2019

5  out of  5 rating by Robin Wheeler
"Great staff and excellent customer service. . ."
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Bobby Rock

December 24, 2018

5  out of  5 rating by Bobby Rock
"Not just an insurance agent, she's someone who cares about your well being."
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Heather Strong-Burns

March 1, 2013

5  out of  5 rating by Heather Strong-Burns
"My husband and I have been insured with other company's before, but switched over to Jen's Agency after receiving a recommendation from a friend. We have been absolutely amazed with the service they have provided. Her team is outstanding, and Jen is one of the most caring, trustworthy and knowledgeable people we have ever met. She took the time to get to know my husband and I, and made recommendations that were appropriate for us. She and her team are truly a pleasure to work with and she has made us clients for life! Thanks Jen!"